Comm100 vs LiveChat

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 5.3 for Comm100, and ranks ahead in 86% of the answers that name both.

Choose Comm100 if…

AI answers describe it more positively (50% vs 36% positive)
You need a self-hosted or on-premises option
You need ISO 27001 or SOC 2 Type II or HIPAA or PCI DSS coverage
Highly customizable omnichannel live chat

Choose LiveChat if…

You want the brand AI engines rank higher (40.1 vs 5.3)
You want a lower entry price ($19 vs $39)
You need SOC 2 Type 2 or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Comm100	LiveChat
Visibility score	5.3%	40.1%
Change vs last week	up+0.7%	up+1.3%
Rank in Live Chat & AI Support	#12	#3
Share of voice	2.1%	10.2%
Mentions this run	11	50
Positive in AI answers	50%	36%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Comm100 +0.7000000000000002pp · LiveChat +1.3000000000000043pp over 1 weekly runs.

Engine by engine

LiveChat leads on 3 of 3 engines

ChatGPT

38%

AI Mode

2.6%

31.7%

Perplexity

13.3%

50.7%

Comm100LiveChat

Head to head in AI answers

7 engine answers name both brands

1Comm100 ranked higher

6LiveChat ranked higher

Prompt	Engine	Comm100	LiveChat
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#13	#7
Top live chat tool options for B2B SaaS companies	Perplexity	#9	#6
Best live chat tool for enterprise	Perplexity	#4	#5
Compare the leading Live Chat & AI Support platforms	Perplexity	#11	#4
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#10	#3
Official website of the top live chat tool vendors	AI Mode	#9	#2
Official website of the top live chat tool vendors	Perplexity	#16	#1

Features, pricing & fit

Dimension	Comm100	LiveChat
Pricing model	Per seat	Per seat
Entry price	$39 per seat / mo	$19 per seat / mo
Free plan	No · 30-day trial	No · 14-day trial
Deployment	Cloud or on-premises	Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany
Integrations	—	200+
Compliance	ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS	SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business
Support	24/7 live chat, Email, Phone, Guided onboarding	Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan
Founded	2009	2002
Headquarters	Vancouver, British Columbia, Canada	Wrocław, Poland
Employees	51–200	201–500
Funding	—	Management buyout
Best for	Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers.	Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.