Comm100The People-First, AI-Powered Omnichannel Customer Service Platform
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Comm100 vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Comm100 is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 1.7 for Smartsupp.
Choose Comm100 if…
- You want the brand AI engines rank higher (5.3 vs 1.7)
- AI answers describe it more positively (50% vs 33% positive)
- You need a self-hosted or on-premises option
- You need ISO 27001 or SOC 2 Type II or GDPR or CCPA or HIPAA or PCI DSS coverage
Choose Smartsupp if…
- You want a free plan to start
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Comm100 | Smartsupp |
|---|---|---|
| Visibility score | 5.3% | 1.7% |
| Change vs last week | up+0.7% | down−0.1% |
| Rank in Live Chat & AI Support | #12 | #23 |
| Share of voice | 2.1% | 0.4% |
| Mentions this run | 11 | 2 |
| Positive in AI answers | 50% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Comm100 +0.7000000000000002pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Comm100 leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
Comm100Smartsupp
Head to head in AI answers
0 engine answers name both brands
0Comm100 ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Comm100 | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $39 per seat / mo | Free; paid from $17 / mo |
| Free plan | No · 30-day trial | Yes |
| Deployment | Cloud or on-premises | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS | WCAG 2.1 AA (chat box) |
| Support | 24/7 live chat, Email, Phone, Guided onboarding | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2009 | 2013 |
| Headquarters | Vancouver, British Columbia, Canada | Brno, Czech Republic |
| Employees | 51–200 | 11–50 |
| Funding | — | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers. | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Comm100
Live Chat Startup$39agent/month
Live Chat Plus$69agent/month
Live Chat UltraCustomagent/month
AI AgentCustom
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Comm100
- Highly customizable omnichannel live chat
- Secure digital engagement
- Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
- Suited to regulated and compliance-sensitive organizations
- Cloud and on-premises deployment options
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Comm100 vs Smartsupp”, https://slateindex.ai/compare/comm100-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.