CreatioAI CRM and workflow platform for people and AI agents
vs
FreshworksAI-powered, unified service operations platform
Comparison · CRM · weekly run Nov 3
Creatio vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 7 for Creatio, and ranks ahead in 75% of the answers that name both.
Choose Creatio if…
- AI answers describe it more positively (45% vs 26% positive)
- You need ISO/IEC 27001 coverage
- low-code process automation
- workflow automation combined with CRM
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 7)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Creatio | Freshworks |
|---|---|---|
| Visibility score | 7% | 18% |
| Change vs last week | down−1.5% | up+2.6% |
| Rank in CRM | #12 | #6 |
| Share of voice | 2.5% | 5.9% |
| Mentions this run | 12 | 28 |
| Positive in AI answers | 45% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Creatio −1.5pp · Freshworks +2.5999999999999996pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CreatioFreshworks
Head to head in AI answers
4 engine answers name both brands
1Creatio ranked higher
3Freshworks ranked higher
| Prompt | Engine | Creatio | Freshworks |
|---|---|---|---|
| What are the best CRM tools in 2026? | Perplexity | #10 | #6 |
| Alternatives to the most popular CRM | Perplexity | #8 | #6 |
| Which CRM vendors do analysts recommend? | ChatGPT | #6 | #14 |
| Official website of the top CRM vendors | ChatGPT | #10 | #8 |
Features, pricing & fit
| Dimension | Creatio | Freshworks |
|---|---|---|
| Deployment | Cloud | Cloud |
| Compliance | ISO/IEC 27001, SOC 2 Type II | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Support plans, Academy, Partner network | — |
| Founded | 2014 | 2010 |
| Headquarters | Boston, Massachusetts, USA | San Mateo, California, United States |
| Employees | 501–1,000 | 5,000+ |
| Funding | Series D (unconfirmed) · $268M raised | IPO |
| Best for | Mid-size and enterprise organizations, especially in financial services, wanting CRM with no-code workflow and AI agents | — |
Pros and cons
Themes from the AI answers that mention each brand
Creatio
- low-code process automation
- workflow automation combined with CRM
- best for agile process-driven enterprises
- configurable workflows and process automation
- accessible composable pricing bundling workflow and CRM
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Creatio vs Freshworks”, https://slateindex.ai/compare/creatio-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.