CreatioAI CRM and workflow platform for people and AI agents
vs
SugarCRMThe sales CRM for B2B growth
Comparison · CRM · weekly run Nov 3
Creatio vs SugarCRM
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Creatio is the stronger AI pick in CRM: it has a visibility score of 7 versus 1.7 for SugarCRM, and ranks ahead in 100% of the answers that name both.
Choose Creatio if…
- You want the brand AI engines rank higher (7 vs 1.7)
- AI answers describe it more positively (45% vs 20% positive)
- You need ISO/IEC 27001 coverage
- low-code process automation
Choose SugarCRM if…
- You need ISO/IEC 27001:2022 or CSA STAR or GDPR or CCPA coverage
- strong midmarket option
- good account and contact management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Creatio | SugarCRM |
|---|---|---|
| Visibility score | 7% | 1.7% |
| Change vs last week | down−1.5% | up+0.7% |
| Rank in CRM | #12 | #25 |
| Share of voice | 2.5% | 1.1% |
| Mentions this run | 12 | 5 |
| Positive in AI answers | 45% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Creatio −1.5pp · SugarCRM +0.7pp over 1 weekly runs.
Engine by engine
Creatio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CreatioSugarCRM
Head to head in AI answers
2 engine answers name both brands
2Creatio ranked higher
0SugarCRM ranked higher
| Prompt | Engine | Creatio | SugarCRM |
|---|---|---|---|
| Which CRM vendors do analysts recommend? | ChatGPT | #6 | #11 |
| Official website of the top CRM vendors | ChatGPT | #10 | #11 |
Features, pricing & fit
| Dimension | Creatio | SugarCRM |
|---|---|---|
| Deployment | Cloud | Cloud (SugarCloud) and on-premise |
| Integrations | — | 180+ |
| Compliance | ISO/IEC 27001, SOC 2 Type II | SOC 2 Type II, ISO/IEC 27001:2022, CSA STAR, GDPR, CCPA |
| Support | Support plans, Academy, Partner network | — |
| Founded | 2014 | 2004 |
| Headquarters | Boston, Massachusetts, USA | — |
| Employees | 501–1,000 | 501–1,000 |
| Funding | Series D (unconfirmed) · $268M raised | Private equity (Accel-KKR) |
| Best for | Mid-size and enterprise organizations, especially in financial services, wanting CRM with no-code workflow and AI agents | Mid-market B2B companies in manufacturing, wholesale and distribution that need CRM connected to their ERP. |
Pros and cons
Themes from the AI answers that mention each brand
Creatio
- low-code process automation
- workflow automation combined with CRM
- best for agile process-driven enterprises
- configurable workflows and process automation
- accessible composable pricing bundling workflow and CRM
SugarCRM
- strong midmarket option
- good account and contact management
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Creatio vs SugarCRM”, https://slateindex.ai/compare/creatio-vs-sugarcrm, data of Nov 3, 2026. Licence: CC BY 4.0.