Cresta vs Dialpad
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 0.9 for Cresta, and ranks ahead in 100% of the answers that name both.
Choose Cresta if…
- You need ISO/IEC 42001 or ISO/IEC 27701 or PCI-DSS coverage
Choose Dialpad if…
- You want the brand AI engines rank higher (14.5 vs 0.9)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Built-in AI tools such as real-time transcription, agent assist and coaching
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Cresta | Dialpad |
|---|---|---|
| Visibility score | 0.9% | 14.5% |
| Change vs last week | New | up+4% |
| Rank in Contact Center | #34 | #11 |
| Share of voice | 0.4% | 3.9% |
| Mentions this run | 3 | 22 |
| Positive in AI answers | — | 45% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Cresta +0.9pp · Dialpad +4pp over 1 weekly runs.
Engine by engine
Dialpad leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Cresta | Dialpad |
|---|---|---|---|
| What are the best Contact Center tools in 2026? | ChatGPT | #15 | #10 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #16 | #10 |
Features, pricing & fit
| Dimension | Cresta | Dialpad |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | — | Cloud-based |
| Compliance | ISO/IEC 42001, ISO/IEC 27701, PCI-DSS | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 |
| Support | — | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com |
| Founded | 2017 | 2011 |
| Headquarters | Sunnyvale, California, US | San Ramon, California |
| Employees | 501–1,000 | 1,001–5,000 |
| Funding | Series D · $270M raised | Series F |
| Best for | Large enterprises in regulated industries with high-volume contact centers | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. |
Plans side by side
Cresta
Pricing not available.
Dialpad
Pros and cons
Themes from the AI answers that mention each brand
Cresta
Profile in progress.
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Cresta vs Dialpad”, https://slateindex.ai/compare/cresta-vs-dialpad, data of Nov 3, 2026. Licence: CC BY 4.0.