Crisp vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 1.5)
- AI answers describe it more positively (57% vs 0% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose ProProfs Chat if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | ProProfs Chat |
|---|---|---|
| Visibility score | 22.9% | 1.5% |
| Change vs last week | down−1.4% | up+0.6% |
| Rank in Live Chat & AI Support | #7 | #24 |
| Share of voice | 6.6% | 0.7% |
| Mentions this run | 32 | 4 |
| Positive in AI answers | 57% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Crisp | ProProfs Chat |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #14 |
Features, pricing & fit
| Dimension | Crisp | ProProfs Chat |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Integrations | 100+ | — |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | — |
| Headquarters | Nantes, France | Santa Monica, California |
| Employees | 11–50 | — |
| Funding | Bootstrapped | Financing (type and amount not stated) |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Plans side by side
Crisp
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs ProProfs Chat”, https://slateindex.ai/compare/crisp-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.