CrispThe AI customer support platform for every business
vs
Pure ChatThe easiest & fastest way to add live chat to your website.
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Pure Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 0.3 for Pure Chat.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 0.3)
- You want a free plan to start
- AI answers describe it more positively (57% vs 50% positive)
- Flat tiers pricing suits your budget better than per seat
Choose Pure Chat if…
- You want a lower entry price ($39 vs $45)
- Per seat pricing suits your budget better than flat tiers
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Pure Chat |
|---|---|---|
| Visibility score | 22.9% | 0.3% |
| Change vs last week | down−1.4% | down−0.4% |
| Rank in Live Chat & AI Support | #7 | #38 |
| Share of voice | 6.6% | 0.2% |
| Mentions this run | 32 | 1 |
| Positive in AI answers | 57% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Pure Chat −0.39999999999999997pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispPure Chat
Head to head in AI answers
0 engine answers name both brands
0Crisp ranked higher
0Pure Chat ranked higher
Features, pricing & fit
| Dimension | Crisp | Pure Chat |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | $39 per seat / mo |
| Free plan | Yes | No · 30-day trial |
| Deployment | Hosted cloud software (SaaS) | — |
| Integrations | 100+ | — |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Email: support@purechat.com |
| Founded | 2015 | 2012 |
| Headquarters | Nantes, France | Scottsdale, Arizona |
| Employees | 11–50 | 11–50 |
| Funding | Bootstrapped | Seed · $2M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Entrepreneurs and small teams that want to have better conversations with leads and customers. |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Pure Chat
Growth$39month, billed annually (includes 4 users)
PRO$79month, billed annually (includes 10 users)
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Pure Chat
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Pure Chat”, https://slateindex.ai/compare/crisp-vs-pure-chat, data of Nov 3, 2026. Licence: CC BY 4.0.