DialpadThe AI platform for customer experience
vs
Microsoft Dynamics 365 Contact CenterCloud contact center platform for self-service, agent assist and operations.
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Microsoft Dynamics 365 Contact Center
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 12.3 for Microsoft Dynamics 365 Contact Center, and ranks ahead in 75% of the answers that name both.
Choose Dialpad if…
- You want the brand AI engines rank higher (14.5 vs 12.3)
- AI answers describe it more positively (45% vs 13% positive)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
Choose Microsoft Dynamics 365 Contact Center if…
- You need ISO/IEC 27001 or FedRAMP High (Government Community Cloud, reported) coverage
- Free 30-day trial to test voice channels and generative AI self-service
- Integrations with Salesforce, Microsoft Dynamics, and ServiceNow
- Recognised by analysts such as ISG and Gartner
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Microsoft Dynamics 365 Contact Center |
|---|---|---|
| Visibility score | 14.5% | 12.3% |
| Change vs last week | up+4% | up+1.5% |
| Rank in Contact Center | #11 | #13 |
| Share of voice | 3.9% | 2.9% |
| Mentions this run | 22 | 18 |
| Positive in AI answers | 45% | 13% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Microsoft Dynamics 365 Contact Center +1.5pp over 1 weekly runs.
Engine by engine
Dialpad leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadMicrosoft Dynamics 365 Contact Center
Head to head in AI answers
4 engine answers name both brands
3Dialpad ranked higher
1Microsoft Dynamics 365 Contact Center ranked higher
| Prompt | Engine | Dialpad | Microsoft Dynamics 365 Contact Center |
|---|---|---|---|
| What should a contact center platform integrate with? | Perplexity | #12 | #3 |
| What are the best Contact Center tools in 2026? | ChatGPT | #10 | #12 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #10 | #14 |
| Official website of the top contact center platform vendors | ChatGPT | #10 | #17 |
Features, pricing & fit
| Dimension | Dialpad | Microsoft Dynamics 365 Contact Center |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-based | Cloud-based |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | ISO/IEC 27001, FedRAMP High (Government Community Cloud, reported) |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | — |
| Founded | 2011 | — |
| Headquarters | San Ramon, California | — |
| Employees | 1,001–5,000 | — |
| Funding | Series F | — |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | — |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Microsoft Dynamics 365 Contact Center
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Microsoft Dynamics 365 Contact Center
- Free 30-day trial to test voice channels and generative AI self-service
- Integrations with Salesforce, Microsoft Dynamics, and ServiceNow
- Recognised by analysts such as ISG and Gartner
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Microsoft Dynamics 365 Contact Center”, https://slateindex.ai/compare/dialpad-vs-microsoft-dynamics-365-contact-center, data of Nov 3, 2026. Licence: CC BY 4.0.