DriftWebsite chat that routes high-intent buyers to sales reps, being retired in 2027
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Live Chat & AI Support · weekly run Nov 3
Drift vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Drift is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0.7 for Hiver, and ranks ahead in 0% of the answers that name both.
Choose Drift if…
- You want the brand AI engines rank higher (1.5 vs 0.7)
- AI answers describe it more positively (20% vs 18% positive)
- You need SOC 2 Type 2 or ISO 27701 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
Choose Hiver if…
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Drift | Hiver |
|---|---|---|
| Visibility score | 1.5% | 0.7% |
| Change vs last week | up+0.8% | up+0.7% |
| Rank in Live Chat & AI Support | #27 | #34 |
| Share of voice | 0.5% | 0.4% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 20% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Drift +0.8pp · Hiver +0.7pp over 1 weekly runs.
Engine by engine
Drift leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
DriftHiver
Head to head in AI answers
2 engine answers name both brands
0Drift ranked higher
2Hiver ranked higher
| Prompt | Engine | Drift | Hiver |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #7 | #6 |
| Is Hiver a good live chat tool? | AI Mode | #5 | #1 |
Features, pricing & fit
| Dimension | Drift | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | Cloud (SaaS), hosted on AWS in the US | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | SOC 2 Type 2, ISO 27701 | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2015 | 2011 |
| Headquarters | Atlanta, Georgia, US (parent Salesloft) | San Jose, California, United States |
| Employees | 1,001–5,000 | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | Teams still running Drift who need to migrate before the chat widget is retired on January 31, 2027 | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Drift
Pricing not available.
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Drift
- Deeper real-time engagement features
- Visitor tracking and proactive messaging triggers
- Strong fit for enterprise sales and ABM
- Included in strongest B2B SaaS shortlists
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Drift vs Hiver”, https://slateindex.ai/compare/drift-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.