eGainAI Knowledge Platform for CX and Customer Service Automation
vs
OutlineTeam knowledge base & wiki
Comparison · Knowledge Management · weekly run Nov 3
eGain vs Outline
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
eGain is the stronger AI pick in Knowledge Management: it has a visibility score of 2.5 versus 1.9 for Outline.
Choose eGain if…
- You want the brand AI engines rank higher (2.5 vs 1.9)
- You want a lower entry price ($0.5 vs $4)
- You prefer a larger, established vendor (501–1,000 employees)
- Per seat pricing suits your budget better than flat tiers
Choose Outline if…
- You need a self-hosted or on-premises option
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | eGain | Outline |
|---|---|---|
| Visibility score | 2.5% | 1.9% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #26 | #34 |
| Share of voice | 0.9% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | — | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
eGain 0pp · Outline 0pp over 0 weekly runs.
Engine by engine
eGain leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
eGainOutline
Head to head in AI answers
0 engine answers name both brands
0eGain ranked higher
0Outline ranked higher
Features, pricing & fit
| Dimension | eGain | Outline |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $0.5 per seat / mo | Free; paid from $4 / mo |
| Free plan | Yes | Yes |
| Deployment | — | Cloud hosted or self-hosted on your own server |
| Integrations | — | 20+ |
| Support | — | Email support, Enterprise support contract |
| Founded | 1997 | 2020 |
| Headquarters | Sunnyvale, California, United States | San Francisco, California, US |
| Employees | 501–1,000 | 11–50 |
| Funding | Conventional debt (Oak Hill, sources conflict) | Series A |
| Best for | Large enterprises and government organizations that run customer service and contact centers and need governed knowledge behind their AI. | Teams that want a fast, collaborative knowledge base in the cloud or on their own server |
Plans side by side
eGain
eGain AI Knowledge Hub$25per user per month
eGain AI Agent$0.5per resolution, or $25 per user per month
Smart EvaluatorCustomrequest pricing
eGain Composer$0Free to build and test; production pricing follows products used
eGain Connectors$249per month
Outline
Cloud: 1-10 team members$10month
Cloud: 11-100 team members$79month
Cloud: 101-200 team members$249month
On-Premises Community Edition$0
On-Premises Business$4user/month billed annually, 10 user minimum
On-Premises Enterprise$5user/month billed annually, 100 user minimum
Pros and cons
Themes from the AI answers that mention each brand
eGain
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
- Consistently recommended by analysts for knowledge management in customer-service environments
- Included in vendor shortlists for competitive intelligence databases
Outline
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “eGain vs Outline”, https://slateindex.ai/compare/egain-vs-outline, data of Nov 3, 2026. Licence: CC BY 4.0.