eGainAI Knowledge Platform for CX and Customer Service Automation

ScribeWorkflow context for teams and AI agents

Comparison · Knowledge Management · weekly run Nov 3

eGain vs Scribe

Which one do AI engines recommend, and how do they differ on price, fit and features?

Track both brands

The short answer

eGain is the stronger AI pick in Knowledge Management: it has a visibility score of 2.5 versus 1.4 for Scribe.

Choose eGain if…

You want the brand AI engines rank higher (2.5 vs 1.4)
You want a lower entry price ($0.5 vs $13)
You prefer a larger, established vendor (501–1,000 employees)
AI-powered knowledge management built for large enterprises

Choose Scribe if…

You need SOC 2 Type II or HIPAA or CCPA or GDPR or FERPA coverage
useful for documenting processes
creating step-by-step guides
free sign-up

AI visibility side by side

Latest weekly run · Nov 3

Metric	eGain	Scribe
Visibility score	2.5%	1.4%
Change vs last week	New	New
Rank in Knowledge Management	#26	#40
Share of voice	0.9%	0.4%
Mentions this run	5	2
Positive in AI answers	—	—

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

eGain 0pp · Scribe 0pp over 0 weekly runs.

Engine by engine

eGain leads on 2 of 3 engines

ChatGPT

AI Mode

2.6%

Perplexity

4.1%

eGainScribe

Head to head in AI answers

0 engine answers name both brands

0eGain ranked higher

0Scribe ranked higher

Features, pricing & fit

Dimension	eGain	Scribe
Pricing model	Per seat	Per seat
Entry price	Free; paid from $0.5 per seat / mo	Free; paid from $13 per seat / mo
Free plan	Yes	Yes
Compliance	—	SOC 2 Type II, HIPAA, CCPA, GDPR, FERPA
Support	—	Customer support, Customer success, Help Center
Founded	1997	2019
Headquarters	Sunnyvale, California, United States	San Francisco, CA, United States
Employees	501–1,000	201–500
Funding	Conventional debt (Oak Hill, sources conflict)	Series C, led by StepStone, at a $1.3B valuation · $130M raised
Best for	Large enterprises and government organizations that run customer service and contact centers and need governed knowledge behind their AI.	Teams that document processes for training, onboarding, SOPs, software rollouts and AI agents, from solo consultants to large enterprises

Plans side by side

eGain

eGain AI Knowledge Hub$25per user per month

eGain AI Agent$0.5per resolution, or $25 per user per month

Smart EvaluatorCustomrequest pricing

eGain Composer$0Free to build and test; production pricing follows products used

eGain Connectors$249per month

eGain pricing

Scribe

Basic$0free

Pro Personal$25per seat per month

Pro Team$13per seat per month

EnterpriseCustomcustom

Scribe pricing

Pros and cons

Themes from the AI answers that mention each brand

eGain

AI-powered knowledge management built for large enterprises
Best for governed customer service knowledge
Consistently recommended by analysts for knowledge management in customer-service environments
Included in vendor shortlists for competitive intelligence databases