Freshworks vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 4.7 for Gorgias, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 4.7)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Gorgias if…
- AI answers describe it more positively (28% vs 26% positive)
- You need HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Gorgias |
|---|---|---|
| Visibility score | 61.5% | 4.7% |
| Change vs last week | up+1.7% | no change0% |
| Rank in Help Desk | #1 | #12 |
| Share of voice | 12.9% | 2.1% |
| Mentions this run | 65 | 11 |
| Positive in AI answers | 26% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Gorgias 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
10 engine answers name both brands
| Prompt | Engine | Freshworks | Gorgias |
|---|---|---|---|
| What are the best Help Desk tools in 2026? | ChatGPT | #2 | #8 |
| What are the best Help Desk tools in 2026? | Perplexity | #2 | #7 |
| Best help desk platform for startups | Perplexity | #4 | #6 |
| Compare the leading Help Desk platforms | AI Mode | #2 | #5 |
| Compare the leading Help Desk platforms | Perplexity | #2 | #10 |
| Alternatives to the most popular help desk platform | ChatGPT | #2 | #8 |
| Alternatives to the most popular help desk platform | Perplexity | #2 | #8 |
| What is the typical pricing model for Help Desk software? | AI Mode | #2 | #4 |
| Official website of the top help desk platform vendors | ChatGPT | #2 | #6 |
| Official website of the top help desk platform vendors | Perplexity | #2 | #13 |
Features, pricing & fit
| Dimension | Freshworks | Gorgias |
|---|---|---|
| Deployment | Cloud | — |
| Integrations | — | 300+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, HIPAA |
| Founded | 2010 | 2015 |
| Headquarters | San Mateo, California, United States | San Francisco, CA, United States |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | Series C · $100M raised |
| Best for | — | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Gorgias”, https://slateindex.ai/compare/freshworks-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.