Freshworks vs Nimble
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 0.9 for Nimble, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 0.9)
- AI answers describe it more positively (26% vs 20% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Nimble if…
- Lower per-user monthly rate with annual billing discount
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Nimble |
|---|---|---|
| Visibility score | 18% | 0.9% |
| Change vs last week | up+2.6% | down−1.6% |
| Rank in CRM | #6 | #34 |
| Share of voice | 5.9% | 0.4% |
| Mentions this run | 28 | 2 |
| Positive in AI answers | 26% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +2.5999999999999996pp · Nimble −1.5pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | Nimble |
|---|---|---|---|
| Which CRM has transparent pricing? | Perplexity | #3 | #5 |
| Which CRM tools offer annual discounts? | Perplexity | #5 | #10 |
Features, pricing & fit
| Dimension | Freshworks | Nimble |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $24.9 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Cloud (SaaS) |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Daily live Q&A sessions, Free 1:1 calls, Email support (care@nimble.com), Weekly training webinars |
| Founded | 2010 | 2008 |
| Headquarters | San Mateo, California, United States | Santa Monica, California, United States |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Series A |
| Best for | — | Small businesses, solo professionals and small teams that want an all-in-one relationship CRM. |
Plans side by side
Freshworks
Pricing not available.
Nimble
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Nimble
- Lower per-user monthly rate with annual billing discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Nimble”, https://slateindex.ai/compare/freshworks-vs-nimble, data of Nov 3, 2026. Licence: CC BY 4.0.