FreshworksAI-powered, unified service operations platform
vs
OutplayThe all-in-one sales stack for new-age teams.
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs Outplay
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Outplay is the stronger AI pick in Sales Engagement: it has a visibility score of 0.7 versus 0 for Freshworks.
Choose Freshworks if…
- AI answers describe it more positively (26% vs 0% positive)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Outplay if…
- You want the brand AI engines rank higher (0.7 vs 0)
- transparent pricing
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Outplay |
|---|---|---|
| Visibility score | 0% | 0.7% |
| Change vs last week | down−0.4% | up+0.7% |
| Rank in Sales Engagement | #49 | #39 |
| Share of voice | 0% | 0.1% |
| Mentions this run | 0 | 1 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · Outplay +0.7pp over 1 weekly runs.
Engine by engine
Outplay leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksOutplay
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Outplay ranked higher
Features, pricing & fit
| Dimension | Freshworks | Outplay |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $39 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II |
| Support | — | Chat support, Dedicated success manager (Enterprise plan) |
| Founded | 2010 | 2019 |
| Headquarters | San Mateo, California, United States | Wilmington, Delaware, US |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Majority stake acquired by JungleWorks · $9M raised |
| Best for | — | Sales teams of all sizes, especially growing SMBs that want enterprise-level sales engagement at a lower price. |
Plans side by side
Freshworks
Pricing not available.
Outplay
Free Forever$0free forever
Starter$39month, billed annually
Growth$89user per month, billed annually
Enterprise$139user per month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Outplay
- transparent pricing
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Outplay”, https://slateindex.ai/compare/freshworks-vs-outplay, data of Nov 3, 2026. Licence: CC BY 4.0.