FreshworksAI-powered, unified service operations platform
vs
OutreachAgentic AI Platform for Revenue Teams
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs Outreach
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Outreach is the stronger AI pick in Sales Engagement: it has a visibility score of 55.1 versus 0 for Freshworks.
Choose Freshworks if…
- You need PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Outreach if…
- You want the brand AI engines rank higher (55.1 vs 0)
- AI answers describe it more positively (28% vs 26% positive)
- You need ISO 42001 or HIPAA or CSA STAR coverage
- Enterprise-grade, mature task-driven sequencing platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Outreach |
|---|---|---|
| Visibility score | 0% | 55.1% |
| Change vs last week | down−0.4% | down−20.3% |
| Rank in Sales Engagement | #49 | #2 |
| Share of voice | 0% | 10.1% |
| Mentions this run | 0 | 61 |
| Positive in AI answers | 26% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · Outreach −20.300000000000004pp over 1 weekly runs.
Engine by engine
Outreach leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksOutreach
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Outreach ranked higher
Features, pricing & fit
| Dimension | Freshworks | Outreach |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, CSA STAR |
| Support | — | Plus support included with Amplify Core, Managed services included with Amplify Pro, Technical account management and enterprise support, Professional services packages for onboarding |
| Founded | 2010 | 2014 |
| Headquarters | San Mateo, California, United States | Seattle, Washington |
| Employees | 5,000+ | 501–1,000 |
| Funding | IPO | Series G · $489M raised |
| Best for | — | Revenue teams, from SDRs and account executives to sales managers, RevOps and customer success, that want prospecting, deal management, coaching and forecasting in one platform. |
Plans side by side
Freshworks
Pricing not available.
Outreach
Amplify EssentialsCustomcustom pricing (seat-based + AI credits)
Amplify CoreCustomcustom pricing (seat-based + AI credits)
Amplify PlusCustomcustom pricing (seat-based + AI credits)
Amplify ProCustomcustom pricing (seat-based + AI credits)
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Outreach
- Enterprise-grade, mature task-driven sequencing platform
- Deep workflow controls and granular sequence analytics
- Recognized as an enterprise leader by analysts
- Strong multi-channel sequencing, AI-guided selling and forecasting
- Quote-based pricing with no public prices
- Heavy and complex, slow to configure
- Annual contracts with minimum seat counts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Outreach”, https://slateindex.ai/compare/freshworks-vs-outreach, data of Nov 3, 2026. Licence: CC BY 4.0.