FreshworksAI-powered, unified service operations platform
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QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
Freshworks vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 2.3 for Qualified.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 2.3)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose Qualified if…
- AI answers describe it more positively (50% vs 26% positive)
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Qualified |
|---|---|---|
| Visibility score | 22.1% | 2.3% |
| Change vs last week | down−0.3% | down−2% |
| Rank in Live Chat & AI Support | #8 | #20 |
| Share of voice | 7.1% | 0.4% |
| Mentions this run | 34 | 2 |
| Positive in AI answers | 26% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksQualified
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Freshworks | Qualified |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Deployment | Cloud | — |
| Integrations | — | 20+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II |
| Support | — | Dedicated support and success services, Qualified Representative contact |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 5,000+ | — |
| Funding | IPO | Series C · $163M raised |
| Best for | — | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Qualified”, https://slateindex.ai/compare/freshworks-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.