FreshworksAI-powered, unified service operations platform
vs
StonlyThe knowledge platform for better, faster customer service
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs Stonly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Stonly is the stronger AI pick in Knowledge Management: it has a visibility score of 4.5 versus 1.3 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Stonly if…
- You want the brand AI engines rank higher (4.5 vs 1.3)
- AI answers describe it more positively (62% vs 26% positive)
- You need HIPAA or GDPR or SOC 2 Type 2 coverage
- Interactive, step-by-step guides
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Stonly |
|---|---|---|
| Visibility score | 1.3% | 4.5% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #19 |
| Share of voice | 0.6% | 1.6% |
| Mentions this run | 3 | 8 |
| Positive in AI answers | 26% | 62% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Stonly 0pp over 0 weekly runs.
Engine by engine
Stonly leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksStonly
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Stonly ranked higher
Features, pricing & fit
| Dimension | Freshworks | Stonly |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | HIPAA, GDPR, SOC 2 Type 2 |
| Support | — | Priority support, Dedicated customer success |
| Founded | 2010 | 2018 |
| Headquarters | San Mateo, California, United States | Paris, France |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Series A · $26M raised |
| Best for | — | Customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Stonly
- Interactive, step-by-step guides
- Customer service knowledge management
- Dynamic knowledge bases that adapt to user actions
- Highly rated, frequently recommended vendor
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Stonly”, https://slateindex.ai/compare/freshworks-vs-stonly, data of Nov 3, 2026. Licence: CC BY 4.0.