Stonly
NewThe knowledge platform for better, faster customer service
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Stonly ranks #19 of 52 in Knowledge Management with an AI visibility score of 4.5 (SlateIndex, Nov 3, 2026).
- Stonly is most visible on Google AI Mode (8.5) and least on ChatGPT (1.9).
- AI engines name Stonly in 6 of the 30 Knowledge Management buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Stonly, with 10 citations.
About
Company details for Stonly
Stonly is a knowledge management platform for customer service. It lets teams create articles and interactive step-by-step guides that adapt to each person's situation. The guides are delivered through help desk integrations such as Zendesk and Salesforce, embedded on websites and apps with no-code triggers, and paired with AI answers. It ranks #19 of 52 in Knowledge Management on SlateIndex and has a visibility score of 4.5 in the latest weekly run.
Founded in 2018 and headquartered in Paris, France, the company employs 51–200 people. It has raised about $26M. Its differentiator: interactive step-by-step guides that offer choices and adapt to each person's situation.
- Website
- stonly.com
- Categories
- Knowledge Management
- Company size
- 51–200 employees
- Headquarters
- Paris, France
- Founded
- 2018
- Company type
- Private, venture-backed
- Funding
- Series A · $26M raised
- Pricing
- Contact sales · flat tiers
- Free trial
- Free plan available
- Platforms
- Web, Mobile apps
- Compliance
- HIPAA, GDPR, SOC 2 Type 2
- Support
- Priority support, Dedicated customer success
Read from linkedin.com, stonly.com, g2.com, facebook.com, prnewswire.com, customerthink.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Knowledge Management. Notion leads the category at 57.4%.
Media
Website and product screenshots for Stonly
AI mentions & citations
Recent answers that name Stonly
Top knowledge management tool options for B2B SaaS companies
Stonly : Excellent for interactive, step-by-step guidance.
Which knowledge management tool offers a free trial?
Stonly — 14-day free trial
Where can I sign up for a knowledge management tool?
Stonly – Focuses heavily on interactive, step-by-step guides and customer service knowledge management.
What are the best Knowledge Management tools in 2026?
Stonly: Highly rated for interactive, step-by-step guides and dynamic customer or employee support knowledge bases that adapt based on user actions.
Which Knowledge Management vendors do analysts recommend?
Stonly — Best for interactive customer & agent guidance.
Official website of the top knowledge management tool vendors
Stonly – Interactive, step-by-step knowledge management platform for customer support and success teams.
Which Knowledge Management vendors do analysts recommend?
Among the highest-rated vendors for willingness to recommend are Amazon Q Business, Stonly and Tettra.
Official website of the top knowledge management tool vendors
Products & features
What Stonly sells
Interactive Guides
Step-by-step guides with choices and paths, embeddable on web pages, in apps and in help desks.
Knowledge Base
Customer service knowledge base combining standard articles with interactive guides.
AI Answers
AI answers built on structured Stonly guides, with cited sources.
Knowledge Agents
AI agents that check knowledge against source material and incoming tickets and draft updates for review.
Strengths engines cite
- Interactive, step-by-step guides
- Customer service knowledge management
- Dynamic knowledge bases that adapt to user actions
- Highly rated, frequently recommended vendor
Target market & buyers
Customer service and support teams
Notable customers include RemoteLock, Devialet, Tonal, Motus, Fastned, Zeel, Siemens, Anderson America.
| Industry | Primary use case |
|---|---|
| Contact centers | Agent guidance and self-serve knowledge inside help desk tools |
| Access control | Step-by-step self-serve troubleshooting guides and agent knowledge for support operations (RemoteLock) |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2020 | $4M |
| Series A | 2022 | $22M |
| Latest known round | Total raised |
|---|---|
| Series A | $26M |
Recent developments
- Apr 2026ProductStonly launches Knowledge Agents
AI capability for keeping support knowledge current, announced as available to enterprises.
Competitive landscape
How Stonly compares with its top three alternatives
Stonly most often appears alongside Atlassian Confluence, Document360, Guru in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Stonly | 4.5% | 1.6% | New | Free plan |
| Atlassian Confluence | 53.4% | 10.9% | New | Pricing not available |
| Document360 | 18.6% | 5.9% | New | Pricing not available |
| Guru | 29.9% | 8% | New | Contact sales |
| Notion | 57.4% | 10.9% | New | Free plan |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 62% · Neutral 38% · Mixed 0% of 8 engine answers that mention Stonly
Praised for
- Interactive, step-by-step guides
- Customer service knowledge management
- Dynamic knowledge bases that adapt to user actions
- Highly rated, frequently recommended vendor
Criticised for
Pricing
Flat tiers pricing with a free plan
Cite as: SlateIndex, “Stonly AI visibility profile”, https://slateindex.ai/brand/stonly, data of Nov 3, 2026. Licence: CC BY 4.0.