FreshworksAI-powered, unified service operations platform
vs
YeswareSales engagement software that works inside Gmail and Outlook
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs Yesware
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Yesware is the stronger AI pick in Sales Engagement: it has a visibility score of 1.8 versus 0 for Freshworks.
Choose Freshworks if…
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Yesware if…
- You want the brand AI engines rank higher (1.8 vs 0)
- AI answers describe it more positively (33% vs 26% positive)
- Basic email tracking, templates, and campaigns inside Gmail or Outlook
- Free-forever tier
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Yesware |
|---|---|---|
| Visibility score | 0% | 1.8% |
| Change vs last week | down−0.4% | down−0.6% |
| Rank in Sales Engagement | #49 | #33 |
| Share of voice | 0% | 0.5% |
| Mentions this run | 0 | 4 |
| Positive in AI answers | 26% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · Yesware −0.5999999999999999pp over 1 weekly runs.
Engine by engine
Yesware leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksYesware
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Yesware ranked higher
Features, pricing & fit
| Dimension | Freshworks | Yesware |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $19 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Gmail Chrome extension and Outlook add-in, cloud-hosted on Amazon Web Services and Heroku |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II |
| Support | — | Email support, Phone support on Pro and above, Help Center, Weekly webinar trainings |
| Founded | 2010 | 2010 |
| Headquarters | San Mateo, California, United States | Saskatoon, SK, Canada |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Funding round · $48M raised |
| Best for | — | Individual sellers, sales teams and SMBs that sell through email and want simple tools without enterprise overhead |
Plans side by side
Freshworks
Pricing not available.
Yesware
Free$0seat / month
Pro$19seat / month, billed monthly
Premium$45seat / month, billed monthly
Enterprise$85seat / month, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Yesware
- Basic email tracking, templates, and campaigns inside Gmail or Outlook
- Free-forever tier
- Offers a free tier
- Suited to individual reps or very small teams
- Likely cheaper for solo operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Yesware”, https://slateindex.ai/compare/freshworks-vs-yesware, data of Nov 3, 2026. Licence: CC BY 4.0.