FreshworksAI-powered, unified service operations platform
vs
ZoomInfoThe AI platform for go-to-market teams
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs ZoomInfo
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ZoomInfo is the stronger AI pick in Sales Engagement: it has a visibility score of 11.2 versus 0 for Freshworks.
Choose Freshworks if…
- AI answers describe it more positively (26% vs 25% positive)
- You need PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose ZoomInfo if…
- You want the brand AI engines rank higher (11.2 vs 0)
- You need GDPR or CCPA or TRUSTe GDPR or TRUSTe CCPA coverage
- High-accuracy contact data and direct dials
- Intent data for outreach
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | ZoomInfo |
|---|---|---|
| Visibility score | 0% | 11.2% |
| Change vs last week | down−0.4% | up+1.8% |
| Rank in Sales Engagement | #49 | #8 |
| Share of voice | 0% | 3.5% |
| Mentions this run | 0 | 20 |
| Positive in AI answers | 26% | 25% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · ZoomInfo +1.799999999999999pp over 1 weekly runs.
Engine by engine
ZoomInfo leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksZoomInfo
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0ZoomInfo ranked higher
Features, pricing & fit
| Dimension | Freshworks | ZoomInfo |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Deployment | Cloud | — |
| Integrations | — | 120+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | GDPR, CCPA, ISO 27001, ISO 27701, SOC 2 Type II, TRUSTe GDPR, TRUSTe CCPA |
| Support | — | Help Center, Phone: +1 866-904-9666, ZoomInfo University courses and certifications, Dedicated onboarding manager |
| Founded | 2010 | 2007 |
| Headquarters | San Mateo, California, United States | Vancouver, Washington, USA |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | IPO (Nasdaq: ZI) |
| Best for | — | Sales, marketing, RevOps, customer success, and recruiting teams at B2B companies with 100+ employees |
Plans side by side
Freshworks
Pricing not available.
ZoomInfo
ProfessionalCustomcontact sales
Copilot AdvancedCustomcontact sales
Copilot EnterpriseCustomcontact sales
Marketing DemandCustomcontact sales
ABM LiteCustomcontact sales
ABM EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
ZoomInfo
- High-accuracy contact data and direct dials
- Intent data for outreach
- Recommended by analysts among leading sales tools
- Separate ZoomInfo data licence adds cost
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs ZoomInfo”, https://slateindex.ai/compare/freshworks-vs-zoominfo, data of Nov 3, 2026. Licence: CC BY 4.0.