GladlyCustomer experience AI built to engage, not deflect.
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Help Desk · weekly run Nov 3
Gladly vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 28% positive)
- You need PCI DSS or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 0.3)
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Gorgias |
|---|---|---|
| Visibility score | 0.3% | 4.7% |
| Change vs last week | up+0.3% | no change0% |
| Rank in Help Desk | #34 | #12 |
| Share of voice | 0.2% | 2.1% |
| Mentions this run | 1 | 11 |
| Positive in AI answers | 75% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · Gorgias 0pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyGorgias
Head to head in AI answers
1 engine answers name both brands
0Gladly ranked higher
1Gorgias ranked higher
| Prompt | Engine | Gladly | Gorgias |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #6 |
Features, pricing & fit
| Dimension | Gladly | Gorgias |
|---|---|---|
| Deployment | Cloud (SaaS) | — |
| Integrations | — | 300+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type II, HIPAA |
| Founded | 2014 | 2015 |
| Headquarters | San Francisco, California, United States | San Francisco, CA, United States |
| Employees | 201–500 | 201–500 |
| Funding | Funding round led by AVP | Series C · $100M raised |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Gorgias”, https://slateindex.ai/compare/gladly-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.