Gladly vs Intercom
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Help Desk: it has a visibility score of 29.3 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 41% positive)
- You need PCI DSS or HIPAA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose Intercom if…
- You want the brand AI engines rank higher (29.3 vs 0.3)
- You need ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- AI-first customer support with the Fin AI agent
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Intercom |
|---|---|---|
| Visibility score | 0.3% | 29.3% |
| Change vs last week | up+0.3% | up+1.3% |
| Rank in Help Desk | #34 | #5 |
| Share of voice | 0.2% | 7.2% |
| Mentions this run | 1 | 38 |
| Positive in AI answers | 75% | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · Intercom +1.3000000000000007pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gladly | Intercom |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #3 |
Features, pricing & fit
| Dimension | Gladly | Intercom |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud (SaaS) | Cloud (SaaS), with US, EU and AU data hosting |
| Integrations | — | 450+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA |
| Founded | 2014 | 2011 |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Funding round led by AVP | Debt financing · $242M raised |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system |
Plans side by side
Gladly
Pricing not available.
Intercom
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Intercom”, https://slateindex.ai/compare/gladly-vs-intercom, data of Nov 3, 2026. Licence: CC BY 4.0.