Gorgias vs HelpDesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HelpDesk is the stronger AI pick in Help Desk: it has a visibility score of 19.5 versus 4.7 for Gorgias, and ranks ahead in 0% of the answers that name both.
Choose Gorgias if…
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
Choose HelpDesk if…
- You want the brand AI engines rank higher (19.5 vs 4.7)
- AI answers describe it more positively (61% vs 28% positive)
- You need SOC 2 or GDPR or PCI DSS (SAQ A) or CCPA or Data Privacy Framework coverage
- Free 14-day trial without a credit card required
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | HelpDesk |
|---|---|---|
| Visibility score | 4.7% | 19.5% |
| Change vs last week | no change0% | down−1.1% |
| Rank in Help Desk | #12 | #9 |
| Share of voice | 2.1% | 5.4% |
| Mentions this run | 11 | 31 |
| Positive in AI answers | 28% | 61% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · HelpDesk −1.1000000000000014pp over 1 weekly runs.
Engine by engine
HelpDesk leads on 3 of 3 engines
Head to head in AI answers
6 engine answers name both brands
| Prompt | Engine | Gorgias | HelpDesk |
|---|---|---|---|
| What are the best Help Desk tools in 2026? | ChatGPT | #8 | #10 |
| What are the best Help Desk tools in 2026? | Perplexity | #7 | #11 |
| Best help desk platform for startups | Perplexity | #6 | #9 |
| Compare the leading Help Desk platforms | Perplexity | #10 | #11 |
| Alternatives to the most popular help desk platform | Perplexity | #8 | #13 |
| Official website of the top help desk platform vendors | Perplexity | #13 | #16 |
Features, pricing & fit
| Dimension | Gorgias | HelpDesk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | — | Cloud (browser-based, with desktop apps for Mac and Windows) |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | SOC 2, GDPR, PCI DSS (SAQ A), CCPA, Data Privacy Framework |
| Support | — | 24/7/365 support, Live chat, Free migration assistance, Dedicated Account Manager (Enterprise) |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Boston, MA, United States |
| Employees | 201–500 | 201–500 |
| Funding | Series C · $100M raised | — |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Small businesses, SaaS, IT help desk and enterprise support teams wanting multichannel ticketing with AI. |
Plans side by side
Gorgias
Pricing not available.
HelpDesk
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
HelpDesk
- Free 14-day trial without a credit card required
- Straightforward, low-cost pricing from $19 per user per month
- Built-in AI resolutions and shared inbox included
- Recommended for small teams and startups
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs HelpDesk”, https://slateindex.ai/compare/gorgias-vs-helpdesk, data of Nov 3, 2026. Licence: CC BY 4.0.