GorgiasThe conversational AI platform for ecommerce
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
Gorgias vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 0.3 for osTicket, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 0.3)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose osTicket if…
- AI answers describe it more positively (67% vs 28% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | osTicket |
|---|---|---|
| Visibility score | 4.7% | 0.3% |
| Change vs last week | no change0% | down−0.6% |
| Rank in Help Desk | #12 | #35 |
| Share of voice | 2.1% | 0.2% |
| Mentions this run | 11 | 1 |
| Positive in AI answers | 28% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasosTicket
Head to head in AI answers
1 engine answers name both brands
1Gorgias ranked higher
0osTicket ranked higher
| Prompt | Engine | Gorgias | osTicket |
|---|---|---|---|
| Alternatives to the most popular help desk platform | Perplexity | #8 | #12 |
Features, pricing & fit
| Dimension | Gorgias | osTicket |
|---|---|---|
| Deployment | — | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | — |
| Support | — | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Alexandria, Louisiana |
| Employees | 201–500 | — |
| Funding | Series C · $100M raised | — |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Small businesses wanting a free, customizable ticketing system they can host themselves |
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs osTicket”, https://slateindex.ai/compare/gorgias-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.