Gorgias vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 2.2 for Tidio, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 2.2)
- You need more native integrations (300+ vs 120+)
- You need HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Tidio if…
- AI answers describe it more positively (47% vs 28% positive)
- You need GDPR or CCPA or EU-US DPF coverage
- Best for small businesses and e-commerce
- Strong user ratings and review volume
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Tidio |
|---|---|---|
| Visibility score | 4.7% | 2.2% |
| Change vs last week | no change0% | down−1.7% |
| Rank in Help Desk | #12 | #21 |
| Share of voice | 2.1% | 1% |
| Mentions this run | 11 | 6 |
| Positive in AI answers | 28% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Tidio −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | Tidio |
|---|---|---|---|
| Alternatives to the most popular help desk platform | ChatGPT | #8 | #11 |
Features, pricing & fit
| Dimension | Gorgias | Tidio |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Free; paid from $24.17 / mo |
| Free plan | — | Yes |
| Deployment | — | Cloud |
| Integrations | 300+ | 120+ |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | — | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2015 | 2013 |
| Headquarters | San Francisco, CA, United States | San Francisco, California, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series C · $100M raised | Series B · $27M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Gorgias
Pricing not available.
Tidio
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Tidio”, https://slateindex.ai/compare/gorgias-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.