Gorgias vs Zoho

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Zoho is the stronger AI pick in Help Desk: it has a visibility score of 35.4 versus 4.7 for Gorgias, and ranks ahead in 100% of the answers that name both.

Choose Gorgias if…

You need HIPAA coverage
Best for Shopify and ecommerce support
Handles orders, refunds, and subscriptions for agents
Strong on ecommerce support questions like shipping and returns

Choose Zoho if…

You want the brand AI engines rank higher (35.4 vs 4.7)
AI answers describe it more positively (50% vs 28% positive)
You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
You prefer a larger, established vendor (5,000+ employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Gorgias	Zoho
Visibility score	4.7%	35.4%
Change vs last week	no change0%	up+0.6%
Rank in Help Desk	#12	#3
Share of voice	2.1%	8.5%
Mentions this run	11	44
Positive in AI answers	28%	50%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Gorgias 0pp · Zoho +0.6000000000000014pp over 1 weekly runs.

Engine by engine

Zoho leads on 3 of 3 engines

ChatGPT

3.1%

43.5%

AI Mode

5.7%

23.3%

Perplexity

5.2%

39.3%

GorgiasZoho

Head to head in AI answers

10 engine answers name both brands

0Gorgias ranked higher

10Zoho ranked higher

Prompt	Engine	Gorgias	Zoho
What are the best Help Desk tools in 2026?	ChatGPT	#8	#3
What are the best Help Desk tools in 2026?	Perplexity	#7	#3
Best help desk platform for startups	Perplexity	#6	#3
Compare the leading Help Desk platforms	Perplexity	#10	#8
Alternatives to the most popular help desk platform	ChatGPT	#8	#3
Alternatives to the most popular help desk platform	Perplexity	#8	#3
How much does a help desk platform cost per month?	AI Mode	#4	#2
What is the typical pricing model for Help Desk software?	AI Mode	#4	#3
Official website of the top help desk platform vendors	ChatGPT	#6	#5
Official website of the top help desk platform vendors	Perplexity	#13	#5

Features, pricing & fit

Dimension	Gorgias	Zoho
Deployment	—	Cloud (SaaS)
Integrations	300+	—
Compliance	SOC 2 Type II, HIPAA	ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II
Founded	2015	1996
Headquarters	San Francisco, CA, United States	Chennai, Tamil Nadu, India
Employees	201–500	5,000+
Funding	Series C · $100M raised	Bootstrapped
Best for	Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform	Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR