HappyFoxAI-powered help desk for customer and employee support.
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
HappyFox vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 4.1 for HappyFox, and ranks ahead in 0% of the answers that name both.
Choose HappyFox if…
- You want a lower entry price ($1 vs $15)
- You need SOC 2 Type II coverage
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 4.1)
- AI answers describe it more positively (39% vs 11% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HappyFox | LiveAgent |
|---|---|---|
| Visibility score | 4.1% | 4.6% |
| Change vs last week | up+0.5% | no change0% |
| Rank in Help Desk | #15 | #13 |
| Share of voice | 1.5% | 1.7% |
| Mentions this run | 8 | 9 |
| Positive in AI answers | 11% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HappyFox +0.49999999999999956pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HappyFoxLiveAgent
Head to head in AI answers
3 engine answers name both brands
3HappyFox ranked higher
0LiveAgent ranked higher
| Prompt | Engine | HappyFox | LiveAgent |
|---|---|---|---|
| Which help desk platform offers a free trial? | ChatGPT | #6 | #7 |
| Official website of the top help desk platform vendors | ChatGPT | #11 | #13 |
| Official website of the top help desk platform vendors | Perplexity | #12 | #14 |
Features, pricing & fit
| Dimension | HappyFox | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $1 per seat / mo | $15 per seat / mo |
| Free plan | No · 14-day trial | No · 30-day trial |
| Deployment | Cloud (SaaS) | Cloud only |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II | GDPR |
| Support | Guided setup and training by HappyFox specialists, Free managed migration with annual Help Desk plans, Dedicated support for enterprise | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2012 | 2004 |
| Headquarters | Southlake, Texas, United States | Bratislava, Slovakia |
| Employees | 51–200 | 51–200 |
| Funding | Bootstrapped | Bootstrapped |
| Best for | Customer, IT, HR and operations support teams that want a configurable help desk with fast implementation. | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
HappyFox
Help Desk$24agent / month, billed annually (starting at)
Contact Center Suite$99agent / month (starting at)
HappyFox CRM$20user / month (starting at)
Service Desk$49agent / month (starting at)
HappyFox AI$14agent / month (starting at)
Autopilot$0.02successful action (as low as)
Assist AI$1user / month (starting at)
Chatbot$0.33resolution
Workflows$199month (starting at)
HappyFox AEO$25month (starting at)
EnterpriseCustomcontact sales
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
HappyFox
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HappyFox vs LiveAgent”, https://slateindex.ai/compare/happyfox-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.