Help Scout vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 4.7 for Help Scout, and ranks ahead in 100% of the answers that name both.

Choose Help Scout if…

You need more native integrations (100+ vs 50+)
You need SOC 2 Type II or HIPAA coverage
Per seat pricing suits your budget better than flat tiers
Shared inbox with email-like, human feel

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 4.7)
AI answers describe it more positively (70% vs 38% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
Flat tiers pricing suits your budget better than per seat

AI visibility side by side

Latest weekly run · Nov 3

Metric	Help Scout	tawk.to
Visibility score	4.7%	27.6%
Change vs last week	up+2.1%	down−4.3%
Rank in Live Chat & AI Support	#14	#6
Share of voice	2.2%	7.1%
Mentions this run	10	34
Positive in AI answers	38%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Help Scout +2.1pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

4.4%

25.6%

AI Mode

6.8%

29.4%

Perplexity

2.8%

27.8%

Help Scouttawk.to

Head to head in AI answers

4 engine answers name both brands

0Help Scout ranked higher

4tawk.to ranked higher

Prompt	Engine	Help Scout	tawk.to
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#12	#6
Alternatives to the most popular live chat tool	Perplexity	#8	#4
Is there a free live chat tool for small teams?	Perplexity	#8	#1
Official website of the top live chat tool vendors	ChatGPT	#14	#7

Features, pricing & fit

Dimension	Help Scout	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	Free; paid from $25 per seat / mo	Contact sales
Free plan	Yes	Yes
Deployment	Cloud (hosted on AWS)	—
Integrations	100+	50+
Compliance	SOC 2 Type II, HIPAA	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Email, Dedicated onboarding specialist, Strategic account manager	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2011	2012
Headquarters	Boston, MA, United States	Las Vegas, Nevada, US
Employees	201–500	201–500
Funding	Series B1	Series B
Best for	Small businesses, growing companies and non-profits that want simple, multichannel customer support	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.