HelpCrunch vs JivoChat

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 0.3 for HelpCrunch, and ranks ahead in 100% of the answers that name both.

Choose HelpCrunch if…

No clear advantage in the published data.

Choose JivoChat if…

You want the brand AI engines rank higher (2.9 vs 0.3)
You prefer a larger, established vendor (51–200 employees)
Clearly advertised discounts

AI visibility side by side

Latest weekly run · Nov 3

Metric	HelpCrunch	JivoChat
Visibility score	0.3%	2.9%
Change vs last week	down−0.3%	up+0.7%
Rank in Live Chat & AI Support	#39	#18
Share of voice	0.2%	0.9%
Mentions this run	1	5
Positive in AI answers	0%	0%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

HelpCrunch −0.3pp · JivoChat +0.6999999999999997pp over 1 weekly runs.

Engine by engine

JivoChat leads on 3 of 3 engines

ChatGPT

AI Mode

Perplexity

0.9%

8.7%

HelpCrunchJivoChat

Head to head in AI answers

1 engine answers name both brands

0HelpCrunch ranked higher

1JivoChat ranked higher

Prompt	Engine	HelpCrunch	JivoChat
Official website of the top live chat tool vendors	Perplexity	#13	#10

Features, pricing & fit

Dimension	HelpCrunch	JivoChat
Pricing model	—	Per seat
Entry price	—	Free; paid from $28 per seat / mo
Free plan	—	Yes
Deployment	—	Website widget with desktop, mobile and browser apps
Integrations	—	50+
Support	Support team	—
Founded	2016	2012
Headquarters	Wilmington, DE, United States	Vitória, Espírito Santo, Brazil
Employees	11–50	51–200
Funding	Seed · $1M raised	—
Best for	Businesses of all sizes, big and small, that want support, sales and marketing tools in one platform	Small and mid-size businesses that want live chat and social messaging in one inbox at a low price