HelpCrunch vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 0.3 for HelpCrunch, and ranks ahead in 100% of the answers that name both.
Choose HelpCrunch if…
No clear advantage in the published data.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 0.3)
- AI answers describe it more positively (39% vs 0% positive)
- You need GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpCrunch | LiveAgent |
|---|---|---|
| Visibility score | 0.3% | 8.5% |
| Change vs last week | down−0.3% | down−1.5% |
| Rank in Live Chat & AI Support | #39 | #10 |
| Share of voice | 0.2% | 2.7% |
| Mentions this run | 1 | 14 |
| Positive in AI answers | 0% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpCrunch −0.3pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | HelpCrunch | LiveAgent |
|---|---|---|---|
| Official website of the top live chat tool vendors | Perplexity | #13 | #11 |
Features, pricing & fit
| Dimension | HelpCrunch | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | — | Cloud only |
| Integrations | — | 200+ |
| Compliance | — | GDPR |
| Support | Support team | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2016 | 2004 |
| Headquarters | Wilmington, DE, United States | Bratislava, Slovakia |
| Employees | 11–50 | 51–200 |
| Funding | Seed · $1M raised | Bootstrapped |
| Best for | Businesses of all sizes, big and small, that want support, sales and marketing tools in one platform | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
HelpCrunch
Pricing not available.
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
HelpCrunch
Profile in progress.
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpCrunch vs LiveAgent”, https://slateindex.ai/compare/helpcrunch-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.