HelpDesk vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HelpDesk is the stronger AI pick in Help Desk: it has a visibility score of 19.5 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose HelpDesk if…
- You want the brand AI engines rank higher (19.5 vs 1.9)
- You want a lower entry price ($19 vs $25)
- AI answers describe it more positively (61% vs 18% positive)
- You need SOC 2 or PCI DSS (SAQ A) or Data Privacy Framework coverage
Choose Hiver if…
- You need SOC 2 Type II or ISO 27001 or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpDesk | Hiver |
|---|---|---|
| Visibility score | 19.5% | 1.9% |
| Change vs last week | down−1.1% | up+0.9% |
| Rank in Help Desk | #9 | #22 |
| Share of voice | 5.4% | 0.8% |
| Mentions this run | 31 | 4 |
| Positive in AI answers | 61% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpDesk −1.1000000000000014pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
HelpDesk leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | HelpDesk | Hiver |
|---|---|---|---|
| Is there a free help desk platform for small teams? | Perplexity | #6 | #8 |
Features, pricing & fit
| Dimension | HelpDesk | Hiver |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $25 per seat / mo |
| Free plan | No · 14-day trial | No · 7-day trial |
| Deployment | Cloud (browser-based, with desktop apps for Mac and Windows) | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | SOC 2, GDPR, PCI DSS (SAQ A), CCPA, Data Privacy Framework | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | 24/7/365 support, Live chat, Free migration assistance, Dedicated Account Manager (Enterprise) | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | — | 2011 |
| Headquarters | Boston, MA, United States | San Jose, California, United States |
| Employees | 201–500 | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | Small businesses, SaaS, IT help desk and enterprise support teams wanting multichannel ticketing with AI. | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
HelpDesk
Hiver
Pros and cons
Themes from the AI answers that mention each brand
HelpDesk
- Free 14-day trial without a credit card required
- Straightforward, low-cost pricing from $19 per user per month
- Built-in AI resolutions and shared inbox included
- Recommended for small teams and startups
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpDesk vs Hiver”, https://slateindex.ai/compare/helpdesk-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.