HelpDocsOne source of truth for every answer you give.
vs
StonlyThe knowledge platform for better, faster customer service
Comparison · Knowledge Management · weekly run Nov 3
HelpDocs vs Stonly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Stonly is the stronger AI pick in Knowledge Management: it has a visibility score of 4.5 versus 2.9 for HelpDocs.
Choose HelpDocs if…
- Per seat pricing suits your budget better than flat tiers
- Best customer-facing knowledge base
- Worth considering for customer-facing documentation
Choose Stonly if…
- You want the brand AI engines rank higher (4.5 vs 2.9)
- You want a free plan to start
- You need HIPAA or GDPR or SOC 2 Type 2 coverage
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpDocs | Stonly |
|---|---|---|
| Visibility score | 2.9% | 4.5% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #24 | #19 |
| Share of voice | 0.8% | 1.6% |
| Mentions this run | 4 | 8 |
| Positive in AI answers | — | 62% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpDocs 0pp · Stonly 0pp over 0 weekly runs.
Engine by engine
Stonly leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HelpDocsStonly
Head to head in AI answers
0 engine answers name both brands
0HelpDocs ranked higher
0Stonly ranked higher
Features, pricing & fit
| Dimension | HelpDocs | Stonly |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $129 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | Yes |
| Deployment | Hosted knowledge base with custom domain, SSL certificate, and subfolder hosting | — |
| Compliance | — | HIPAA, GDPR, SOC 2 Type 2 |
| Support | Priority support on the Enterprise plan, Written security reviews and a signed DPA on the Enterprise plan, Docs and help for HelpDocs on the company website | Priority support, Dedicated customer success |
| Founded | 2016 | 2018 |
| Headquarters | London, United Kingdom | Paris, France |
| Employees | 1–10 | 51–200 |
| Funding | Bootstrapped | Series A · $26M raised |
| Best for | Small and growing teams that want one maintained set of answers for customers, staff and AI tools, without a full support suite. | Customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers |
Plans side by side
HelpDocs
Sprout$129per month; $99/mo billed annually
Bloom$299per month; $239/mo billed annually
Harvest$499per month; $399/mo billed annually
Enterprise$1,250per month billed annually ($15,000 a year)
Pros and cons
Themes from the AI answers that mention each brand
HelpDocs
- Best customer-facing knowledge base
- Worth considering for customer-facing documentation
Stonly
- Interactive, step-by-step guides
- Customer service knowledge management
- Dynamic knowledge bases that adapt to user actions
- Highly rated, frequently recommended vendor
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “HelpDocs vs Stonly”, https://slateindex.ai/compare/helpdocs-vs-stonly, data of Nov 3, 2026. Licence: CC BY 4.0.