HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Helply vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 1 for Helply.
Choose Helply if…
- You need SOC 2 Type II coverage
- Usage-based pricing suits your budget better than per seat
- Budget-friendly alternative
- Native Salesforce integration
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 1)
- You want a lower entry price ($15 vs $49)
- You need more native integrations (200+ vs 60+)
- AI answers describe it more positively (39% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | LiveAgent |
|---|---|---|
| Visibility score | 1% | 4.6% |
| Change vs last week | no change0% | no change0% |
| Rank in Help Desk | #28 | #13 |
| Share of voice | 0.4% | 1.7% |
| Mentions this run | 2 | 9 |
| Positive in AI answers | 0% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyLiveAgent
Head to head in AI answers
0 engine answers name both brands
0Helply ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Helply | LiveAgent |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $49 / mo | $15 per seat / mo |
| Free plan | No · 14-day trial | No · 30-day trial |
| Deployment | Cloud | Cloud only |
| Integrations | 60+ | 200+ |
| Compliance | SOC 2 Type II, GDPR | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2025 | 2004 |
| Headquarters | Newport, Rhode Island, United States | Bratislava, Slovakia |
| Employees | 11–50 | 51–200 |
| Funding | — | Bootstrapped |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs LiveAgent”, https://slateindex.ai/compare/helply-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.