HelpSpot vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 4.4 for HelpSpot, and ranks ahead in 100% of the answers that name both.
Choose HelpSpot if…
- AI answers describe it more positively (50% vs 39% positive)
- You need a self-hosted or on-premises option
- Transparent, flat per-agent pricing with no hidden fees
- Nonprofit and academic discount of 15%
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 4.4)
- You need GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
- Strong ticketing and help-desk depth
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpSpot | LiveAgent |
|---|---|---|
| Visibility score | 4.4% | 4.6% |
| Change vs last week | down−0.1% | no change0% |
| Rank in Help Desk | #14 | #13 |
| Share of voice | 1.6% | 1.7% |
| Mentions this run | 10 | 9 |
| Positive in AI answers | 50% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpSpot −0.09999999999999964pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | HelpSpot | LiveAgent |
|---|---|---|---|
| Most affordable help desk platform that is still reliable | Perplexity | #6 | #3 |
| Which Help Desk tools offer annual discounts? | Perplexity | #11 | #10 |
Features, pricing & fit
| Dimension | HelpSpot | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Cloud (US or EU) or self-hosted | Cloud only |
| Integrations | — | 200+ |
| Compliance | — | GDPR |
| Support | Email, Phone, Zoom, Free onboarding | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2004 | 2004 |
| Headquarters | Poughkeepsie, New York, United States | Bratislava, Slovakia |
| Employees | 1–10 | 51–200 |
| Funding | Bootstrapped | Bootstrapped |
| Best for | Internal IT, HR and facilities teams and customer support teams moving off shared inboxes, including those needing self-hosting. | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
HelpSpot
Pricing not available.
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
HelpSpot
- Transparent, flat per-agent pricing with no hidden fees
- Nonprofit and academic discount of 15%
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpSpot vs LiveAgent”, https://slateindex.ai/compare/helpspot-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.