HiverThe agentic omnichannel customer service platform built for complex support.
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
Hiver vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 0 for Kayako.
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 0)
- You need ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Per seat pricing suits your budget better than usage-based
Choose Kayako if…
- You want a lower entry price ($1 vs $25)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Kayako |
|---|---|---|
| Visibility score | 1.9% | 0% |
| Change vs last week | up+0.9% | no change0% |
| Rank in Help Desk | #22 | #37 |
| Share of voice | 0.8% | 0% |
| Mentions this run | 4 | 0 |
| Positive in AI answers | 18% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Hiver leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverKayako
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | Hiver | Kayako |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $25 per seat / mo | $1 / mo |
| Free plan | No · 7-day trial | No |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II, GDPR |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2011 | 2001 |
| Headquarters | San Jose, California, United States | Austin, Texas, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series B · $30M raised | Acquisition by ESW Capital |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Kayako”, https://slateindex.ai/compare/hiver-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.