HiverThe agentic omnichannel customer service platform built for complex support.
vs
NetomiIntelligent experiences for the world's most ambitious companies
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Netomi
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Netomi is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.4 versus 0.7 for Hiver.
Choose Hiver if…
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Choose Netomi if…
- You want the brand AI engines rank higher (1.4 vs 0.7)
- You need a self-hosted or on-premises option
- You need PDPA or PCI DSS coverage
- deep generative AI integration and reinforcement learning
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Netomi |
|---|---|---|
| Visibility score | 0.7% | 1.4% |
| Change vs last week | up+0.7% | New |
| Rank in Live Chat & AI Support | #34 | #28 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 18% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Netomi +1.4pp over 1 weekly runs.
Engine by engine
Netomi leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverNetomi
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Netomi ranked higher
Features, pricing & fit
| Dimension | Hiver | Netomi |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud-based and on-premises |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, PCI DSS |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | 2015 |
| Headquarters | San Jose, California, United States | San Mateo, CA |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | Seed, led by Y Combinator and Index Ventures · $160M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Large brands with medium-to-high complexity customer requests |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Netomi
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Netomi
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
- AI-powered customer support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Netomi”, https://slateindex.ai/compare/hiver-vs-netomi, data of Nov 3, 2026. Licence: CC BY 4.0.