HiverThe agentic omnichannel customer service platform built for complex support.
vs
ProProfs ChatAI Customer Support Agent & Live Chat Software
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ProProfs Chat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0.7 for Hiver.
Choose Hiver if…
- AI answers describe it more positively (18% vs 0% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose ProProfs Chat if…
- You want the brand AI engines rank higher (1.5 vs 0.7)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | ProProfs Chat |
|---|---|---|
| Visibility score | 0.7% | 1.5% |
| Change vs last week | up+0.7% | up+0.6% |
| Rank in Live Chat & AI Support | #34 | #24 |
| Share of voice | 0.4% | 0.7% |
| Mentions this run | 2 | 4 |
| Positive in AI answers | 18% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
ProProfs Chat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverProProfs Chat
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0ProProfs Chat ranked higher
Features, pricing & fit
| Dimension | Hiver | ProProfs Chat |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | — |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Santa Monica, California |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | Financing (type and amount not stated) |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs ProProfs Chat”, https://slateindex.ai/compare/hiver-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.