HiverThe agentic omnichannel customer service platform built for complex support.
vs
Pure ChatThe easiest & fastest way to add live chat to your website.
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Pure Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0.3 for Pure Chat.
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0.3)
- You want a lower entry price ($25 vs $39)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Pure Chat if…
- AI answers describe it more positively (50% vs 18% positive)
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Pure Chat |
|---|---|---|
| Visibility score | 0.7% | 0.3% |
| Change vs last week | up+0.7% | down−0.4% |
| Rank in Live Chat & AI Support | #34 | #38 |
| Share of voice | 0.4% | 0.2% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 18% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Pure Chat −0.39999999999999997pp over 1 weekly runs.
Engine by engine
Hiver leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverPure Chat
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Pure Chat ranked higher
Features, pricing & fit
| Dimension | Hiver | Pure Chat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $39 per seat / mo |
| Free plan | No · 7-day trial | No · 30-day trial |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | — |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | — |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Email: support@purechat.com |
| Founded | 2011 | 2012 |
| Headquarters | San Jose, California, United States | Scottsdale, Arizona |
| Employees | 201–500 | 11–50 |
| Funding | Series B · $30M raised | Seed · $2M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Entrepreneurs and small teams that want to have better conversations with leads and customers. |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pure Chat
Growth$39month, billed annually (includes 4 users)
PRO$79month, billed annually (includes 10 users)
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Pure Chat
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Pure Chat”, https://slateindex.ai/compare/hiver-vs-pure-chat, data of Nov 3, 2026. Licence: CC BY 4.0.