Hiver vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in Help Desk: it has a visibility score of 12.9 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- You need GDPR or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
Choose ServiceNow if…
- You want the brand AI engines rank higher (12.9 vs 1.9)
- AI answers describe it more positively (36% vs 18% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | ServiceNow |
|---|---|---|
| Visibility score | 1.9% | 12.9% |
| Change vs last week | up+0.9% | down−2.2% |
| Rank in Help Desk | #22 | #10 |
| Share of voice | 0.8% | 3.5% |
| Mentions this run | 4 | 18 |
| Positive in AI answers | 18% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · ServiceNow −2.1999999999999993pp over 1 weekly runs.
Engine by engine
ServiceNow leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Hiver | ServiceNow |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #17 | #10 |
Features, pricing & fit
| Dimension | Hiver | ServiceNow |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | 2004 |
| Headquarters | San Jose, California, United States | Santa Clara, CA |
| Employees | 201–500 | 5,000+ |
| Funding | Series B · $30M raised | IPO |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | — |
Plans side by side
Hiver
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs ServiceNow”, https://slateindex.ai/compare/hiver-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.