HiverThe agentic omnichannel customer service platform built for complex support.
vs
XurrentPowering Frictionless IT and Peak Productivity
Comparison · Help Desk · weekly run Nov 3
Hiver vs Xurrent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Xurrent is the stronger AI pick in Help Desk: it has a visibility score of 2.4 versus 1.9 for Hiver.
Choose Hiver if…
- You need GDPR or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose Xurrent if…
- You want the brand AI engines rank higher (2.4 vs 1.9)
- You want a lower entry price ($6 vs $25)
- You need ISO 27018 or BSI C5 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Xurrent |
|---|---|---|
| Visibility score | 1.9% | 2.4% |
| Change vs last week | up+0.9% | up+1% |
| Rank in Help Desk | #22 | #19 |
| Share of voice | 0.8% | 1.1% |
| Mentions this run | 4 | 5 |
| Positive in AI answers | 18% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Xurrent +1pp over 1 weekly runs.
Engine by engine
Xurrent leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverXurrent
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Xurrent ranked higher
Features, pricing & fit
| Dimension | Hiver | Xurrent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $6 per seat / mo |
| Free plan | No · 7-day trial | No · 14-day trial |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud (multi-tenant SaaS) |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO 27001, ISO 27018, SOC 2 Type II, BSI C5 |
| Support | 24/7 email support, 24/7 chat support, Free data migration | 24/7 product support, Community, Training, Help center |
| Founded | 2011 | 2010 |
| Headquarters | San Jose, California, United States | Austin, Texas, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series B · $30M raised | Growth equity (PSG) |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Mid-size and large organizations and MSPs that want IT service management, enterprise service management and incident response on one platform. |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Xurrent
Starter$6user/month (monthly billing; $5 billed annually)
Growth$16user/month (monthly billing; $14 billed annually)
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Xurrent
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Xurrent”, https://slateindex.ai/compare/hiver-vs-xurrent, data of Nov 3, 2026. Licence: CC BY 4.0.