JivoChatLive chat software that turns website visitors into customers
vs
NetomiIntelligent experiences for the world's most ambitious companies
Comparison · Live Chat & AI Support · weekly run Nov 3
JivoChat vs Netomi
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1.4 for Netomi.
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1.4)
- Clearly advertised discounts
Choose Netomi if…
- You need a self-hosted or on-premises option
- You need SOC 2 Type II or ISO 27001 or GDPR or CCPA or PDPA or HIPAA or PCI DSS coverage
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Netomi |
|---|---|---|
| Visibility score | 2.9% | 1.4% |
| Change vs last week | up+0.7% | New |
| Rank in Live Chat & AI Support | #18 | #28 |
| Share of voice | 0.9% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 0% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Netomi +1.4pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
JivoChatNetomi
Head to head in AI answers
0 engine answers name both brands
0JivoChat ranked higher
0Netomi ranked higher
Features, pricing & fit
| Dimension | JivoChat | Netomi |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $28 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud-based and on-premises |
| Integrations | 50+ | — |
| Compliance | — | SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, PCI DSS |
| Founded | 2012 | 2015 |
| Headquarters | Vitória, Espírito Santo, Brazil | San Mateo, CA |
| Employees | 51–200 | — |
| Funding | — | Seed, led by Y Combinator and Index Ventures · $160M raised |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Large brands with medium-to-high complexity customer requests |
Plans side by side
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Netomi
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Netomi
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
- AI-powered customer support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Netomi”, https://slateindex.ai/compare/jivochat-vs-netomi, data of Nov 3, 2026. Licence: CC BY 4.0.