JivoChat vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 6.7 versus 2.9 for JivoChat, and ranks ahead in 50% of the answers that name both.
Choose JivoChat if…
- Clearly advertised discounts
Choose Zoho if…
- You want the brand AI engines rank higher (6.7 vs 2.9)
- AI answers describe it more positively (50% vs 0% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Zoho |
|---|---|---|
| Visibility score | 2.9% | 6.7% |
| Change vs last week | up+0.7% | down−1.4% |
| Rank in Live Chat & AI Support | #18 | #11 |
| Share of voice | 0.9% | 2.6% |
| Mentions this run | 5 | 12 |
| Positive in AI answers | 0% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
Zoho leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | JivoChat | Zoho |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #3 | #9 |
| Official website of the top live chat tool vendors | Perplexity | #10 | #8 |
Features, pricing & fit
| Dimension | JivoChat | Zoho |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $28 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud (SaaS) |
| Integrations | 50+ | — |
| Compliance | — | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Founded | 2012 | 1996 |
| Headquarters | Vitória, Espírito Santo, Brazil | Chennai, Tamil Nadu, India |
| Employees | 51–200 | 5,000+ |
| Funding | — | Bootstrapped |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
JivoChat
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Zoho”, https://slateindex.ai/compare/jivochat-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.