KayakoAI help desk and customer support platform
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Kayako vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 0 for Kayako.
Choose Kayako if…
- You want a lower entry price ($1 vs $15)
- You need SOC 2 Type II coverage
- Usage-based pricing suits your budget better than per seat
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 0)
- Per seat pricing suits your budget better than usage-based
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | LiveAgent |
|---|---|---|
| Visibility score | 0% | 4.6% |
| Change vs last week | no change0% | no change0% |
| Rank in Help Desk | #37 | #13 |
| Share of voice | 0% | 1.7% |
| Mentions this run | 0 | 9 |
| Positive in AI answers | — | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoLiveAgent
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0LiveAgent ranked higher
Features, pricing & fit
| Dimension | Kayako | LiveAgent |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $1 / mo | $15 per seat / mo |
| Free plan | No | No · 30-day trial |
| Deployment | Cloud | Cloud only |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, GDPR | GDPR |
| Support | Help center, White-glove onboarding, Dedicated success manager | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2001 | 2004 |
| Headquarters | Austin, Texas, United States | Bratislava, Slovakia |
| Employees | 51–200 | 51–200 |
| Funding | Acquisition by ESW Capital | Bootstrapped |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs LiveAgent”, https://slateindex.ai/compare/kayako-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.