KeapSmall business CRM and automation platform
vs
ZendeskAI-powered customer service platform
Comparison · CRM · weekly run Nov 3
Keap vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in CRM: it has a visibility score of 7.1 versus 0.8 for Keap, and ranks ahead in 100% of the answers that name both.
Choose Keap if…
- You need more native integrations (5000+ vs 1800+)
- Flat tiers pricing suits your budget better than per seat
- Straightforward tier-based pricing with no features gated behind higher packages
- Lower effective monthly cost when paying annually
Choose Zendesk if…
- You want the brand AI engines rank higher (7.1 vs 0.8)
- You want a lower entry price ($19 vs $299)
- AI answers describe it more positively (34% vs 25% positive)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Keap | Zendesk |
|---|---|---|
| Visibility score | 0.8% | 7.1% |
| Change vs last week | down−0.4% | down−0.2% |
| Rank in CRM | #36 | #11 |
| Share of voice | 0.4% | 2.8% |
| Mentions this run | 2 | 13 |
| Positive in AI answers | 25% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Keap −0.30000000000000004pp · Zendesk −0.20000000000000018pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KeapZendesk
Head to head in AI answers
1 engine answers name both brands
0Keap ranked higher
1Zendesk ranked higher
| Prompt | Engine | Keap | Zendesk |
|---|---|---|---|
| What should a CRM integrate with? | ChatGPT | #8 | #3 |
Features, pricing & fit
| Dimension | Keap | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | $299 / mo | $19 per seat / mo |
| Free plan | No | No |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | 5000+ | 1800+ |
| Compliance | — | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | 24/7 chat support, U.S.-based phone support, Dedicated Customer Success Manager, Help center | Help Center, Community, Partners |
| Founded | 2001 | 2007 |
| Headquarters | Chandler, Arizona, United States | San Francisco, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Debt | Take-private (Hellman & Friedman, Permira) |
| Best for | Growth-focused small businesses such as consultants, marketing agencies, coaches and startups that want marketing and sales automation | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Keap
- Straightforward tier-based pricing with no features gated behind higher packages
- Lower effective monthly cost when paying annually
- Suited to growing teams needing workflow automation, custom sales pipelines and advanced reporting
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Keap vs Zendesk”, https://slateindex.ai/compare/keap-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.