LiveAgentHelp desk and live chat with AI agents
vs
NetomiIntelligent experiences for the world's most ambitious companies
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs Netomi
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 1.4 for Netomi.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 1.4)
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
Choose Netomi if…
- You need a self-hosted or on-premises option
- You need SOC 2 Type II or ISO 27001 or CCPA or PDPA or HIPAA or PCI DSS coverage
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Netomi |
|---|---|---|
| Visibility score | 8.5% | 1.4% |
| Change vs last week | down−1.5% | New |
| Rank in Live Chat & AI Support | #10 | #28 |
| Share of voice | 2.7% | 0.4% |
| Mentions this run | 14 | 2 |
| Positive in AI answers | 39% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Netomi +1.4pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentNetomi
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Netomi ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Netomi |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | Cloud-based and on-premises |
| Integrations | 200+ | — |
| Compliance | GDPR | SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, PCI DSS |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | — |
| Founded | 2004 | 2015 |
| Headquarters | Bratislava, Slovakia | San Mateo, CA |
| Employees | 51–200 | — |
| Funding | Bootstrapped | Seed, led by Y Combinator and Index Ventures · $160M raised |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Large brands with medium-to-high complexity customer requests |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Netomi
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Netomi
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
- AI-powered customer support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Netomi”, https://slateindex.ai/compare/liveagent-vs-netomi, data of Nov 3, 2026. Licence: CC BY 4.0.