LiveAgentHelp desk and live chat with AI agents
vs
XurrentPowering Frictionless IT and Peak Productivity
Comparison · Help Desk · weekly run Nov 3
LiveAgent vs Xurrent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 2.4 for Xurrent.
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 2.4)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
Choose Xurrent if…
- You want a lower entry price ($6 vs $15)
- You need ISO 27001 or ISO 27018 or SOC 2 Type II or BSI C5 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Xurrent |
|---|---|---|
| Visibility score | 4.6% | 2.4% |
| Change vs last week | no change0% | up+1% |
| Rank in Help Desk | #13 | #19 |
| Share of voice | 1.7% | 1.1% |
| Mentions this run | 9 | 5 |
| Positive in AI answers | 39% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent 0pp · Xurrent +1pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentXurrent
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Xurrent ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Xurrent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $6 per seat / mo |
| Free plan | No · 30-day trial | No · 14-day trial |
| Deployment | Cloud only | Cloud (multi-tenant SaaS) |
| Integrations | 200+ | — |
| Compliance | GDPR | ISO 27001, ISO 27018, SOC 2 Type II, BSI C5 |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | 24/7 product support, Community, Training, Help center |
| Founded | 2004 | 2010 |
| Headquarters | Bratislava, Slovakia | Austin, Texas, United States |
| Employees | 51–200 | 51–200 |
| Funding | Bootstrapped | Growth equity (PSG) |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Mid-size and large organizations and MSPs that want IT service management, enterprise service management and incident response on one platform. |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Xurrent
Starter$6user/month (monthly billing; $5 billed annually)
Growth$16user/month (monthly billing; $14 billed annually)
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Xurrent
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Xurrent”, https://slateindex.ai/compare/liveagent-vs-xurrent, data of Nov 3, 2026. Licence: CC BY 4.0.