LiveAgent vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 6.7 for Zoho, and ranks ahead in 50% of the answers that name both.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 6.7)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
Choose Zoho if…
- AI answers describe it more positively (50% vs 39% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- You prefer a larger, established vendor (5,000+ employees)
- Strong value for money and low cost
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Zoho |
|---|---|---|
| Visibility score | 8.5% | 6.7% |
| Change vs last week | down−1.5% | down−1.4% |
| Rank in Live Chat & AI Support | #10 | #11 |
| Share of voice | 2.7% | 2.6% |
| Mentions this run | 14 | 12 |
| Positive in AI answers | 39% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 1 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | LiveAgent | Zoho |
|---|---|---|---|
| Official website of the top live chat tool vendors | ChatGPT | #9 | #10 |
| Official website of the top live chat tool vendors | Perplexity | #11 | #8 |
Features, pricing & fit
| Dimension | LiveAgent | Zoho |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | Cloud (SaaS) |
| Integrations | 200+ | — |
| Compliance | GDPR | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | — |
| Founded | 2004 | 1996 |
| Headquarters | Bratislava, Slovakia | Chennai, Tamil Nadu, India |
| Employees | 51–200 | 5,000+ |
| Funding | Bootstrapped | Bootstrapped |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
LiveAgent
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Zoho”, https://slateindex.ai/compare/liveagent-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.