LiveChatLive chat software that grows sales
vs
ZohoCloud software suite for businesses
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveChat vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 6.7 for Zoho, and ranks ahead in 100% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 6.7)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
- Reliable, high-performance real-time chat
Choose Zoho if…
- AI answers describe it more positively (50% vs 36% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- You prefer a larger, established vendor (5,000+ employees)
- Strong value for money and low cost
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Zoho |
|---|---|---|
| Visibility score | 40.1% | 6.7% |
| Change vs last week | up+1.3% | down−1.4% |
| Rank in Live Chat & AI Support | #3 | #11 |
| Share of voice | 10.2% | 2.6% |
| Mentions this run | 50 | 12 |
| Positive in AI answers | 36% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatZoho
Head to head in AI answers
8 engine answers name both brands
8LiveChat ranked higher
0Zoho ranked higher
| Prompt | Engine | LiveChat | Zoho |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #7 | #11 |
| Best live chat tool for enterprise | Perplexity | #5 | #7 |
| Most affordable live chat tool that is still reliable | AI Mode | #3 | #4 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #1 | #9 |
| Official website of the top live chat tool vendors | ChatGPT | #3 | #10 |
| Official website of the top live chat tool vendors | AI Mode | #2 | #6 |
| Official website of the top live chat tool vendors | Perplexity | #1 | #8 |
| Where can I sign up for a live chat tool? | AI Mode | #2 | #4 |
Features, pricing & fit
| Dimension | LiveChat | Zoho |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud (SaaS) |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | — |
| Founded | 2002 | 1996 |
| Headquarters | Wrocław, Poland | Chennai, Tamil Nadu, India |
| Employees | 201–500 | 5,000+ |
| Funding | Management buyout | Bootstrapped |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Zoho”, https://slateindex.ai/compare/livechat-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.