Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| tawk.toTop pick | #1 | #1 | #1 | |
| Crisp | #2 | — | #2 | |
| LiveChat | — | #4 | #3 | |
| Tidio | #3 | #5 | — | |
| Freshworks | — | #2 | — | |
| LiveAgent | — | #3 | — | |
| Zoho | — | — | #4 |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
tawk.to is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
- tawk.to — If you're looking for an affordable live chat tool that is still dependable, I would start with tawk.to, Crisp, and Tidio.
- Crisp — If you're looking for an affordable live chat tool that is still dependable, I would start with tawk.to, Crisp, and Tidio.
- Tidio — If you're looking for an affordable live chat tool that is still dependable, I would start with tawk.to, Crisp, and Tidio. New this week
Dropped from this engine’s shortlist this week: HubSpot, Zoho
- tawk.to — Best overall value: tawk.to if you can tolerate its branding.
- Freshworks — Choose Freshchat instead if you need a more conventional business support platform and have up to 10 agents. New this week
- LiveAgent
- LiveChat — If reliability, reporting, and a polished interface matter more than the lowest price, LiveChat is the safer paid option, though it costs considerably more.
- Tidio ↓ 3 vs last week
When looking for the intersection of rock-bottom price (or free) and proven reliability , a few standout live chat tools deliver stable performance without locking you into expensive enterprise tiers.[](https://www.enjo.ai/post/live-chat-software) The most reliable, highly affordable options on the market span several categories depending on your team size and volume:
- tawk.to — tawk.to — Best Truly Free Option (Unlimited Agents).
- Crisp — Crisp — Best Modern & Lightweight Paid/Freemium Plan. New this week
- LiveChat — The Catch: The free tier is limited to 2 seats, but its flat-rate pricing scaling model is much friendlier for growing teams than per-seat… New this week
- Zoho — Zoho SalesIQ — Best for Ecosystem / Traffic Tracking.
Dropped from this engine’s shortlist this week: Chatway, LiveAgent
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| crisp.chat | Brand site · Crisp | 3 | ChatGPT |
| rankite.com | Web | 3 | Perplexity |
| tawk.to | Brand site · tawk.to | 3 | ChatGPT |
| tidio.com | Brand site · Tidio | 2 | ChatGPT |
| toolradar.com | Web | 2 | Perplexity |
| brevo.com | Web | 1 | Perplexity |
| dragapp.com | Web | 1 | Perplexity |
| enjo.ai | Web | 1 | Google AI Mode |
| liveagent.com | Brand site · LiveAgent | 1 | Perplexity |
| reddit.com | Forum | 1 | Google AI Mode |
| rework.com | Web | 1 | Perplexity |
| softwareadvice.com | Review site | 1 | Perplexity |