Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| tawk.toTop pick | #1 | #1 | #1 | |
| LiveChat | #3 | #2 | #2 | |
| HubSpot | #4 | #3 | #3 | |
| Tidio | #2 | #4 | — | |
| Zoho | — | — | #4 | |
| Freshworks | — | — | #5 | |
| Zendesk | #5 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
tawk.to is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
You can sign up for a live chat tool that lets you communicate with website visitors or customers in real time. Here are some good options: Recommended live chat platforms Tawk.to (Free) Free live chat for websites. Unlimited agents and conversations. Good for small businesses.
Dropped from this engine’s shortlist this week: Crisp
You can sign up for a live chat tool through these popular options:
- tawk.to — tawk.to — Free live chat with unlimited agents and no credit card required.
- LiveChat — LiveChat — 14-day free trial; no credit card required.
- HubSpot — HubSpot Service Hub — Offers a free live-chat option and chatbot tools. ↑ 1 vs last week
- Tidio — Tidio — Free signup with a trial of its advanced features. ↓ 1 vs last week
Dropped from this engine’s shortlist this week: Smartsupp
Many reliable platforms offer live chat tools for websites , ranging from completely free options to robust customer service suites with AI features.[](https://www.aivastark.com/blog/best-chat-widgets-for-websites-2026) Popular live chat tools and where to sign up for them include:
- tawk.to — Tawk.to — A popular, completely free live chat software that supports unlimited agents and chats.
- LiveChat — LiveChat — A feature-rich, premium live chat and helpdesk solution that offers a free trial.
- HubSpot — HubSpot Live Chat — Part of HubSpot's free CRM tools, great if you want chat integrated with marketing and contacts.
- Zoho — Zoho SalesIQ — Combines live chat with visitor tracking and AI capabilities. New this week
- Freshworks — Freshchat — Modern live chat and messaging software by Freshworks, available on the Freshworks Website. New this week
Dropped from this engine’s shortlist this week: Crisp, Tidio, Zendesk
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| livechat.com | Brand site · LiveChat | 6 | ChatGPT, Perplexity, Google AI Mode |
| tidio.com | Brand site · Tidio | 3 | ChatGPT |
| tawk.to | Brand site · tawk.to | 2 | ChatGPT, Perplexity |
| aivastark.com | Web | 1 | Google AI Mode |
| chatim.app | Web | 1 | Perplexity |
| composio.dev | Web | 1 | Perplexity |
| getomnichannel.com | Web | 1 | Perplexity |
| guru99.com | Web | 1 | Perplexity |
| hubspot.com | Brand site · HubSpot | 1 | ChatGPT |
| socialintents.com | Web | 1 | Perplexity |
| tooltester.com | Web | 1 | Perplexity |
| zendesk.com | Brand site · Zendesk | 1 | ChatGPT |